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Raptor technologies drivers software#

Handle a variety of hardware issues, including multiple models of scanners, printers, and all-in-one PC’s.

Appropriately manage time and maintaining a high level of availability to handle incoming calls and tickets independently.

Adapt quickly to product and process changes in a fast-paced environment with multiple products and release cycles.

Provide on-demand product training for new and existing clients through support tickets.

Deliver exceptional customer service while adhering to support policies and processes.

Raptor technologies drivers software#

Take ownership of issues reported/found with an emphasis on the need to research, troubleshoot, and identify software or process issues.Handle inbound and outbound phone calls to assist clients with software or hardware issues using remote assistance tools.Support external users with operation of our software.In this position you can work 100% from home but if you are in the Houston area you are more than welcome to come into the office-it's your choice! You will have a direct impact in ensuring our solutions are running efficiently to keep every student and every personnel in schools safe.

As a Product Support Specialist, you will be taking ownership of any technical issues that our clients have and come to a resolution. Raptor Technologies is looking to add two individuals to our growing Product Support team. We are passionate about our mission ‘to protect every child, every school, every day’ We are committed to supporting a healthy work-life balance.We are committed to supporting your learning.You will work with diverse teams with some of the best minds in the industry.You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe.You join the gold standard in school safety software.